Emergency Assistance

24-hour emergency assistance

Medical emergencies can happen at any time, even while on holiday. This is why selecting a travel insurance provider that's ready to help when you need them is so important. Westpac Travel Insurance includes unlimited access to our 24 hour emergency call centre. Our travel insurance customers can contact the emergency assistance team whenever and wherever they need help when travelling.

Westpac Travel Insurance can help with:

  • medical arrangements
  • emergency travel assistance
  • lost or stolen luggage and travel documents

If you need to call, please have your policy number and direct contact number handy so we can keep in touch. A medical facility or doctor treating you can also contact the worldwide 24 hour emergency assistance team.

International assistance

As we are part of the International Assistance Group, you also have access to a global team of medical professionals and assistance providers ready to help you whenever you may need.

Contact Emergency Assistance 24 hours a day

Call toll free from:

  • USA: 1866 453 9295
  • Canada: 1866 495 0693
  • UK: 0808 015 5418
  • Australia: 1800 645 002

*The cost of a local call may be required if calling from a pay phone.

From any other country or if you are experiencing difficulties with the numbers above please:

  • Call direct: +64 (0)9 308 2134
  • Fax: +61 (0)2 9954 6250